To return an item, please enclose a note in the package stating why it is being returned, whether you would like a replacement or refund, your name, full address and a daytime telephone number. We do not keep individuals’ credit or debit card details for data protection reasons, so a member of our Customer Care Team will need to contact you to obtain this information before a refund can take place.

Address the package to FREEPOST RRZA-BREE-ZZUA, Schwabe Pharma (UK) Ltd, Alexander House, Mere Park, Marlow, Bucks, SL7 1FX and send it to us, free of charge, at your local post office.

Please note that all returns are evaluated before being processed.

If for any reason you need assistance with your queries, please email our Customer Care Team at or call 0844 443 2006.